Refund & Cancellation Policy

01 24-Hour Free Trial Evaluation

At TREX IPTV, we strongly encourage every prospective customer to take advantage of our 24-Hour Free Trial prior to purchasing any extended subscription. This allows you to verify channel stability, device compatibility, and stream quality on your personal home network.

02 7-Day Money-Back Guarantee

We offer a transparent 7-Day Satisfaction Guarantee on standard subscription plans (3 Months, 6 Months, and 12 Months). If you experience persistent technical issues that our 24/7 technical team cannot resolve within 24 hours of reporting, you may request a refund.

• Technical Verification: Our support team will first assist with player configuration, CDN node adjustment, or DNS optimization.
• Short-Term Passes: Due to immediate server overhead and bandwidth allocation, 1-Month passes are generally non-refundable once activated and fully utilized.

03 Non-Refundable Circumstances

Refund requests cannot be granted under the following circumstances:

• Local ISP throttling, insufficient home internet speed (under 15 Mbps), or local Wi-Fi interference.
• Device incompatibility where a user changes their equipment to an unsupported third-party player without consulting support.
• Simultaneous connection violations resulting in automated line security locks.

04 Processing Time & Methods

Approved refunds are processed back to the original method of payment. For cryptocurrency payments, refunds are issued in USDT (TRC20) equivalent to the transaction value minus standard network blockchain gas fees. Processing typically takes between 24 to 48 business hours.

05 How to Request a Refund

To initiate a refund request, please provide your subscription username and payment receipt to our billing department: